Landing at Logan: How a Car Service Pickup Works

A car service pickup at Logan starts before you take off: you book a From Airport ride with your flight number, and our dispatch office knows which flight you are on. When you land, collect your bags, then call us. We tell you where your driver is and where to meet, and you are on your way home to the South Shore without waiting in a taxi line or walking to the rideshare garage.

Here is the whole sequence, step by step, and what happens when things don't go to plan.

Before you fly: book the pickup with your flight number

When you book online, choose From Airport and add:

• your airline and flight number,
• the scheduled arrival time,
• the number of passengers and bags,
• your drop-off address in Hingham, Weymouth, Braintree or wherever home is.

You receive a confirmation by email. Keep it on your phone along with our number, (617) 372-5729 (Nour), which is answered 24 hours a day.

When you land: phone on, then baggage claim

Logan has four terminals, A, B, C and E, and they are not connected inside. Arrivals and baggage claim are on the lower level of each terminal. Turn your phone on as soon as you are allowed to, and head to baggage claim.

If you only have a carry-on, you can call us from the gate area. If you are waiting for checked bags, wait until you have them. Carousels can take a while, and it is easier to meet your driver once you are ready to walk out.

International arrivals take longer

Most international flights arrive at Terminal E. Before you reach baggage claim, you go through passport control and customs, which can take a few minutes or more than an hour depending on how many flights land together.

Book your pickup for the scheduled landing time, and call us when you have cleared customs and collected your bags. Your driver plans around the border, not the other way around.

Meeting your driver

Logan's terminals are busy, and the rules for where vehicles can stop are set by Massport, the airport authority. That is why the simplest plan is a phone call: once you are ready, call dispatch, and we confirm where your driver is and the exact place to meet at your terminal.

If you booked for a group, stay together until everyone has their bags. One call for the whole party is faster than six separate ones.

What if your flight is early, late or cancelled?

• Early: call us when you land. We may already be on the way, and if not, we tell you how long it will be.
• Delayed: a delay of a few minutes changes nothing. For a long delay or a missed connection, call us with the new flight number so we can move the pickup.
• Cancelled or rebooked for tomorrow: call as soon as you know. We cancel tonight's pickup and book the new one.
• Diverted to another airport: call us. We drive to every major airport in New England, so a flight that lands in Providence or Manchester can still end with a ride home. See how those airports compare.

Dispatch follows every trip and stays in contact with the drivers, so one call is enough to change the plan. Flying in winter? Read our tips for nor'easter season.

Taxi or rideshare instead?

Logan's taxi stands are at the curb on the arrivals level of each terminal. Uber and Lyft pick up in the central parking garage, a walk from the terminals, rather than at the curb. Both work, but neither is waiting for you specifically, and neither knows your flight was delayed two hours. We compare the options honestly in car service or rideshare to Logan, and cover the ferry, the train and the bus in our guide to getting between the South Shore and Logan.

Frequently asked questions

Should I book my pickup for the landing time or later?

Book for the scheduled arrival time and include your flight number. You then call us once you have your bags, so the extra time for taxiing and baggage claim is already built in.

Can the driver help with my luggage?

Yes. Your driver loads and unloads your bags. If you have something unusual, like skis, golf clubs or a car seat, mention it when you book so we send a vehicle with room for it.

I'm landing after midnight. Is that a problem?

No. We take reservations and run rides 24 hours a day. Late arrivals are exactly when a booked car is most useful.